FieldRoutes answering service: catch the callbacks your route and sales teams can't

FieldRoutes is built for routes and recurring service

FieldRoutes is field service software for pest control companies, formerly known as PestRoutes. ServiceTitan announced its acquisition of FieldRoutes in January 2022, and FieldRoutes' About page says it joined the ServiceTitan family that year, alongside Aspire and ServicePro. Its core is what a recurring-service pest business runs on: route optimization, a dynamic scheduler with automated reminders to customers, lead management, mobile sales tools, payment processing and Sentricon support. Plans (Growth and Corporate) are priced on request, and FieldRoutes says the subscription depends on your number of active customers.

Local Call AI is an independent answering service and isn't affiliated with FieldRoutes or ServiceTitan. FieldRoutes doesn't list a call answering product; we answer your business line alongside it.

The three calls a recurring pest company misses

Sales callbacks. If your company knocks doors in summer, the homeowner who said "let me talk to my spouse" calls back at 7pm, and your rep is still knocking. That callback is the cheapest sale you'll make all week, and voicemail loses a lot of them. Local Call AI answers, confirms the address and which rep they spoke to, captures the plan they were quoted if they know it, and gets it to the right person.

Recurring-customer changes. Your automated reminders go out, and some customers call to reschedule, skip, add an interior treatment, or ask why the tech didn't come inside. These are routine, and they swamp an office. The AI takes each request with the address and the date and logs it for your office. It doesn't move the visit on your FieldRoutes schedule itself.

Urgent pests. A wasp nest by the back door, a rodent in the kitchen, bed bugs found tonight. These go to your on-call tech the fastest way your plan allows: an email alert on Standard, a text on Connected, a live transfer on Concierge.

English and Spanish

Recurring service routes cover whole neighborhoods, and plenty of those customers would rather talk in Spanish. Local Call AI answers in English and switches to Spanish when the caller does, on every plan, including the $297 Standard plan.

How it fits with FieldRoutes

On the Connected plan ($497 a month, 500 minutes), Local Call AI integrates with your existing FieldRoutes account, set up during onboarding, so callbacks and requests reach the system your office works in. On Standard ($297 a month, 250 minutes), each call's transcript, summary and recording arrive in your portal with an email alert. Minutes past either plan are $0.35. For other options, see the pest control answering service comparison.