Terms of Service

1. Who this agreement is between

These Terms of Service ("Terms") are a contract between Fast City LLC, the Texas company that operates Local Call AI ("Local Call AI", "we", "us"), and the business that creates an account or pays for the Service ("you", "Customer"). By creating an account, paying an invoice, or letting us route your phone calls to an AI receptionist, you agree to these Terms on behalf of your business and confirm you have the authority to do so.

The Service is offered to businesses only. It is not for personal, family, or household use, and you must be at least 18 years old and legally able to enter contracts to use it.

If you do not agree with these Terms, do not use the Service.

2. What the Service is

Local Call AI provides an AI-powered phone receptionist for local service businesses. Depending on your plan, the Service includes:

• Inbound call answering. An AI receptionist answers calls to a phone number we provide or that you forward to us, follows the instructions and business information you give us, collects caller details, sorts urgent from routine requests, and books appointments.
• Call log and portal. A web portal where you and your team can see each call, its transcript, the AI's summary, and the caller's contact details.
• Alerts. Email alerts after each call, and on some plans text-message alerts to your own staff.
• Optional CRM and calendar integrations. On plans that include them, we connect the Service to software you already use (for example Jobber, JobNimbus, or a Google Calendar) so that calls and bookings are filed there.
• Optional outbound reminder campaigns. If you subscribe to this add-on, the Service can send service-reminder emails or text messages to your existing customers, place automated reminder or confirmation calls to customers who have consented to receive them, and log each outcome. Section 7 explains your responsibilities for this feature.

We may change, add, or retire features over time. If a change materially reduces something you are paying for, we will tell you in advance and you may cancel without penalty.

3. Plans, prices, and included minutes

Current plans, as published on our pricing page, are:

• Standard: $297 per month. Includes 250 minutes of AI talk time per month. No setup fee.
• Connected: $497 per month. Includes 500 minutes per month, CRM integration, and text alerts to your on-call staff. A one-time onboarding fee applies and is quoted on your setup call.
• Concierge: from $750 per month. Includes 1,000 minutes per month plus the features listed on the pricing page. A one-time onboarding fee applies and is quoted on your setup call.
• Add-ons (for example outbound reminder campaigns) are priced separately and described in writing before you are charged for them.

Minutes. Each plan includes a monthly allowance of AI talk time, measured from when a call connects to when it ends and rounded up to the next whole minute per call. Minutes used beyond your allowance are billed at $0.35 per minute in the following invoice. Your service does not shut off when you reach your allowance. Included minutes do not roll over from month to month.

Price changes. We may change plan prices with at least 30 days' written notice by email. A price change takes effect at your next billing date after that notice period. If you do not accept the new price, cancel before it takes effect and you will not be charged it.

Promotions. From time to time we may offer promotional pricing, such as a free first month, to customers who sign up during a stated period or on stated conditions. Promotions are offered at our discretion, apply only as described in the written offer, cannot be combined unless we say so, and do not change the regular price once the promotional period ends.

4. Billing, payment, and cancellation

Month to month. All plans are billed monthly in advance. There is no minimum term and no long-term contract.

Payment. Payments are processed by Stripe. By providing a payment method you authorize us to charge it for your plan, any add-ons, any overage minutes, and any onboarding fee you have agreed to. We do not store your full card number on our own systems.

Failed payments. If a charge fails, we will retry it and email you. If payment is not received within 10 days of the original billing date, we may pause the Service (calls will go to your normal voicemail or unanswered) until the balance is paid. We will not delete your data solely because a payment failed.

Cancellation. You may cancel at any time from the portal or by emailing hello@getlocalcall.com. Cancellation takes effect at the end of the billing period you have already paid for. We do not prorate partial months except under the guarantee below.

30-day money-back guarantee. If you are not satisfied within the first 30 days of your first paid month, tell us in writing within those 30 days and we will refund your first month's subscription payment in full. The guarantee applies once per business, to the monthly subscription fee only. It does not cover overage minutes, add-ons, or an onboarding fee for work we have already performed, and it does not apply to a period that was already free under a promotion.

Onboarding fees pay for setup work (CRM integration, carrier registration for business texting, tuning on real calls). They are non-refundable once that work has started, unless we fail to deliver the integration described in your written quote.

Taxes. Prices exclude any sales tax, GST, HST, or similar tax that we are required to collect. Where applicable, it is added to your invoice.

5. Your responsibilities

• Business information. The AI receptionist says what you tell us it should say: your hours, services, service area, pricing rules, and what counts as an emergency. You are responsible for the accuracy of that information and for telling us when it changes. If the AI gives a caller a wrong price or a wrong hour because the information you gave us was wrong or out of date, that is on you.
• You control the script. You decide what the receptionist discloses, what it will and will not quote, and whether it tells callers that the call is recorded or that they are speaking with an AI. We will recommend disclosures based on where you operate, but the choice, and its legal consequences, are yours.
• Account security. Keep your login private, use the team-invite feature rather than sharing passwords, and tell us promptly if you believe your account has been accessed without permission. You are responsible for activity under your account.
• Review your call log. The Service is a tool, not a replacement for you reading your own messages. You agree to review the call log regularly and to follow up on calls the AI flagged as needing a human.
• Your callers' data. You are the business your callers are contacting. Under privacy law, you are the party responsible for how their personal information is collected and used, and we process it on your behalf. See our Privacy Policy for how we handle it.

6. Call recording and consent laws

Calls answered by the Service are recorded and transcribed so that you can read what was said and so that the AI can produce a summary. Whether you must tell callers about that recording depends on where you and your callers are.

• Some US states (for example Florida, California, Washington, and others) require that every party to a call consent to recording. Others require only one party's consent.
• In Canada, federal privacy law (PIPEDA) and provincial laws such as British Columbia's PIPA require that individuals be told, at or before the time of recording, that the call is being recorded and why.

You are responsible for knowing which rules apply to your business and for telling us whether the receptionist should include a recording disclosure in its greeting. We will add one whenever you ask, and we recommend one for every business in an all-party-consent jurisdiction. If you instruct us to omit the disclosure, you accept responsibility for that decision.

7. Outbound campaigns: your consent obligations

If you use the outbound reminder feature, the calls and messages go out in your business's name, to your customers, from a list you provide. Automated calling and messaging is heavily regulated, and the rules fall on you as the business making contact. By using the feature you represent and warrant that:

• United States. For any automated or AI-voice call or text to a mobile number, you have obtained the recipient's prior express written consent as required by the Telephone Consumer Protection Act (TCPA) and its rules, and you honour the National Do Not Call Registry and any state do-not-call lists that apply to you.
• Canada. For any automated voice call that solicits business (including "it is time to book your annual service"), you have the recipient's express consent, as the CRTC's Unsolicited Telecommunications Rules require for calls made with an automatic dialing-announcing device. You understand that the existing-business-relationship exemption does not cover automated solicitation calls. For text messages and emails, you have the express or implied consent that Canada's Anti-Spam Legislation (CASL) requires, and every message includes identification and a working unsubscribe.
• Everywhere. You will only send confirmation or reminder calls about appointments the customer has actually booked, or solicitation calls to people who have opted in. You will keep your own do-not-call list current, and you will tell us immediately if a customer withdraws consent so we can suppress them.

We provide tools to help you comply: a consent flag on each contact, a do-not-call list that is checked before every call, calling-hour windows set to the recipient's local time, an automatic opt-out when a person asks not to be called again, and STOP handling for text messages. Those tools do not replace your consent records. You are responsible for the list, for the consent behind it, and for any claim, fine, or penalty that results from contacting someone who should not have been contacted.

8. What the AI can and cannot do

The receptionist is software that listens, transcribes, and responds. It is good, and it is not perfect. You acknowledge that:

• It can mis-hear a name, a phone number, or an address, especially over a bad connection, with background noise, or with a strong accent.
• It can misjudge urgency, misunderstand a request, or book an appointment at a time you would not have chosen.
• Transcripts may contain errors. The recording, where available, is the record of what was actually said.
• Calls can be missed or dropped because of telephony carriers, our voice platform provider, internet outages, or your own phone system's forwarding rules.
• We do not guarantee that every call will be answered, every lead captured, or every booking made correctly.
• The receptionist does not give medical, legal, financial, safety, or engineering advice, and you agree not to instruct it to. It is not an emergency service and callers in danger are told to contact emergency services.

You agree that the Service is a way to capture more calls than you otherwise could, not a promise that no call will ever be lost.

9. Acceptable use

You agree not to use the Service, or let anyone else use it, to:

• break any law, or contact people in a way that violates telemarketing, anti-spam, privacy, or consumer-protection law;
• deceive callers about who they are speaking with, or impersonate another business or person;
• harass, threaten, or discriminate against callers;
• give regulated professional advice through the AI;
• collect payment card numbers, government ID numbers, health records, or other sensitive data through the receptionist unless we have agreed to it in writing and configured the Service for it;
• probe, overload, reverse-engineer, or interfere with the Service or the systems behind it;
• resell or white-label the Service without a written agency agreement with us.

We may suspend an account that we reasonably believe is being used in one of these ways. We will tell you why and give you a chance to fix it unless the law prevents us or the risk of harm is immediate.

10. Who owns what

Your data is yours. Your business information, your call recordings, transcripts, summaries, caller details, bookings, and campaign lists ("Customer Data") belong to you. You grant us a limited license to store, process, transmit, and display Customer Data only as needed to provide and support the Service, to comply with law, and to improve the receptionist configured for your account.

The platform is ours. The Service, its software, the portal, our prompt designs and receptionist configurations, and everything we author to make your receptionist work belong to Local Call AI and its licensors. You get a right to use them while you are a customer. You do not get a copy of the prompts or a license to run them elsewhere.

Feedback. If you suggest improvements, we may use them without owing you anything.

Model training. We do not use your call recordings or transcripts to train AI models that serve other customers. Our voice and language-model providers process calls to deliver the Service under their own terms, which we summarise in our Privacy Policy.

11. Confidentiality and subprocessors

We treat Customer Data and your business configuration as confidential and will not disclose them except to provide the Service, as required by law, or with your permission. We use third-party providers (subprocessors) to deliver the Service, such as our voice-AI platform, telephony and SMS carriers, email delivery, payment processing, hosting, and analytics. The current list is in our Privacy Policy. Each is bound by terms that restrict how they may use your data. We remain responsible to you for their handling of Customer Data on our behalf.

12. Availability and support

We use commercially reasonable efforts to keep the Service running around the clock. We do not promise a specific uptime percentage. The Service depends on third-party telephony carriers, our voice-AI platform, hosting providers, and the public internet, any of which can fail without notice. We will tell you about planned maintenance when we can, and we will work on unplanned outages as a priority.

Support is by email at hello@getlocalcall.com. We aim to respond within one business day, and faster when calls are being missed.

13. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT EVERY CALL WILL BE ANSWERED, OR THAT THE AI'S TRANSCRIPTS, SUMMARIES, OR BOOKINGS WILL BE ACCURATE.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOCAL CALL AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOST DATA, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. THIS INCLUDES A MISSED CALL, A MIS-BOOKED APPOINTMENT, A MIS-HEARD PHONE NUMBER, OR A JOB YOU DID NOT WIN.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnity

You will defend and indemnify Local Call AI against any third-party claim, fine, penalty, or regulatory action, and the reasonable legal costs of responding to it, that arises from: (a) the business information or instructions you gave the receptionist; (b) your decision to include or omit recording or AI disclosures; (c) any outbound campaign, contact list, or consent failure under Section 7; (d) your breach of the acceptable-use rules; or (e) your violation of law. We will notify you promptly of any such claim and cooperate with you in defending it.

16. Termination and your data

Either of us may end this agreement at any time. You cancel as described in Section 4. We may end it with 30 days' notice for any reason, or immediately if you materially breach these Terms and do not cure the breach within 10 days of our notice, or if the law requires it.

When the agreement ends, your phone number is released or forwarding stops, and the AI stops answering. For 30 days after termination you may ask us for an export of your call log, transcripts, and contact data in a common format, and we will provide it at no charge. After that 30-day window we delete Customer Data from our active systems, except for records we must keep for tax, accounting, or legal reasons and for copies in routine backups that expire on their own schedule.

Sections 10 and 13 through 19 survive termination.

17. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute that we cannot resolve informally will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to their jurisdiction. Before filing anything, you agree to email us a description of the dispute and give us 30 days to try to resolve it with you. Nothing here stops either of us from seeking an injunction to protect intellectual property or confidential information. If you are a Canadian business, nothing in this section removes protections that Canadian law gives you and that cannot be waived by contract.

18. Changes to these Terms

We may update these Terms. If a change is material, we will email the address on your account at least 14 days before it takes effect and post the new version here with a new "Last updated" date. If you keep using the Service after the effective date, you accept the change. If you do not accept it, cancel before the effective date and the old Terms apply until then.

19. General

These Terms, the pricing page, any written quote for onboarding or add-ons, and the Privacy Policy are the whole agreement between us about the Service and replace any earlier discussions. If a court finds part of these Terms unenforceable, the rest still applies. Our not enforcing a term once does not waive it later. You may not assign this agreement without our written consent; we may assign it to a successor of our business. Notices to you go to the email on your account; notices to us go to the address below.

20. Contact

Local Call AI
Email: hello@getlocalcall.com
Mailing address: Fast City LLC, 6705 W Highway 290, Suite 607, Austin, TX 78735-8407