Fieldwire answering service — office calls answered while your team is on site
In short
Local Call AI answers your inbound calls 24/7 while your team works in Fieldwire on site. It captures new project inquiries, routes urgent calls to the right person by text, and keeps the office line covered without pulling a superintendent off the job. From $297/month with 250 minutes.
Your team is on site, and the office line is still ringing
Fieldwire is where the work happens — plans, tasks, punch lists,
inspections, all from the field. Which is exactly the problem for the
phone: the people who know the answers are on site with their hands full,
and the office line goes to voicemail.
Two kinds of calls get lost that way. New project inquiries, which are
revenue. And urgent site calls — a delivery problem, a subcontractor
question, an inspector at the gate — which cost you hours if they wait.
Routing that respects who's actually available
Local Call AI answers every call and sorts it by your rules:
- New project inquiries get qualified — scope, timeline, budget range, decision process — and land with whoever handles business development
- Urgent site issues route to the right person by text within seconds, with the caller's number and what they said
- Routine calls — vendors, scheduling, general questions — get captured as messages so nobody's afternoon gets interrupted for them
- Everything is transcribed, so a detail relayed over a bad connection is still recoverable
It works alongside your existing Fieldwire setup: your field team keeps
working the way they already do, and the phone stops being the thing
nobody owns.
On-call rotation
For teams running after-hours coverage, calls route by rotation — the
person actually on duty gets the text, and nobody else gets woken up.
More on how that works on the
after-hours answering service page.
Why an AI answering service beats a message-taking one
A traditional answering service emails you a message; somebody on your team
still retypes it into Fieldwire, usually the next morning and sometimes
never. Every hop between the call and the job record is a place work goes
missing.
The other practical difference is surge days. When a storm or a heat wave
lights up your phone, a live service with three agents on shift puts caller
four on hold — and a homeowner with an emergency doesn't hold. The AI
answers every call at once.
Market pricing across live and AI services is on our
answering service cost page, and the honest
head-to-head is in AI vs live answering services.
Pricing
Plans start at $297/month with 250 minutes included — roughly 100 calls at
typical length. CRM connections are included from the Connected plan at
$497/month with 500 minutes. Overage is $0.35/minute. Month-to-month, with
a 30-day money-back guarantee. Full details on the pricing page.
Connect Local Call AI to Fieldwire.
$297/mo flat for unlimited calls. Fieldwire integration handled during 24-hour onboarding. Bilingual English/Spanish included.
Frequently asked questions
- Does Local Call AI work with Fieldwire?
- Yes — Local Call AI integrates with your existing Fieldwire account, so calls the AI answers turn into records your team works from instead of messages someone has to retype.
- What does the Fieldwire connection cost?
- Plans start at $297/month with 250 minutes included. CRM connections are included from the Connected plan at $497/month with 500 minutes, and overage is $0.35/minute on either.
- What happens on a call the AI can't resolve?
- It captures the caller's name, number, and what they need, then alerts your on-call person by text within seconds with the full transcript — so a human picks it up in minutes, not the next morning.
- Does it answer after hours and on weekends?
- Yes, 24/7 at the same flat rate. Live services typically charge a nights-and-weekends premium; there's no surcharge here, which matters because that's when most emergency calls land.
- Can it answer in Spanish?
- Yes on the Concierge plan — the AI opens in English and switches fully to Spanish the moment the caller prefers it, with no transfer. See [bilingual answering service](/bilingual-answering-service).
- Can it route different call types to different people?
- Yes. You define the categories and who owns each one — new business, urgent site issues, vendors — and the AI applies that consistently on every call.