SingleOps answering service: storm calls and estimate requests, answered while you're in the tree

SingleOps runs the estimate. Somebody still has to take the call.

SingleOps is business management software for tree care companies, made by Granum and used by arborists since 2013. It's built around the way tree work is sold: a tree inventory for each property (species, condition, risk, work history), options-based proposals, automated follow-ups, map-based scheduling and crew work orders. Plans run $200, $350 and $500 a month billed annually (Essential, Plus, Premier), and Essential includes email and texting to clients.

Like most field software, it starts working once a lead exists. The call that creates the lead comes in while your climber is forty feet up and your salesperson is walking a property. That's the gap an answering service fills.

Two kinds of tree call, handled differently

A tree company's phone mixes two calls that need opposite treatment.

The urgent one: a limb through a roof, a tree across the driveway, a trunk leaning toward the house after last night's wind. Local Call AI asks what fell, onto what, whether anyone's hurt, and whether lines are involved. For anything near power lines it reads the safety line you write, such as staying well clear and calling the utility, and never improvises advice. Then it gets the call to you as fast as your plan allows: an email alert on Standard, a text to whoever is on call on Connected, or a live transfer on Concierge.

The estimate: a removal, a crown reduction, stump grinding, a hazard assessment before they sell the house. For these it captures the address, which trees and roughly how big, how close they are to structures, whether a bucket truck or crane can get in, and the deadline if there is one. On Concierge, callers can text photos straight to your team.

Booking the estimate

The AI books estimate visits on your Google Calendar or Cal.com calendar within the windows you set, or takes a detailed callback request. SingleOps lists a Google Calendar integration on its Plus plan. If you use it, test how a booked estimate shows up before you rely on it; that sync is between SingleOps and Google, not us.

On the Connected plan ($497 a month, 500 minutes), Local Call AI integrates with your existing SingleOps account, set up during onboarding, so a captured lead reaches the software you quote from instead of an inbox. On Standard ($297 a month, 250 minutes), each call's transcript and summary arrive in your portal with an email alert.

After a storm

The morning after a wind event is when the phone breaks. A receptionist, or a voicemail box, takes one call at a time. The AI answers them all at once and keeps the urgent ones at the top. Minutes past your plan are $0.35 each, so a storm week costs you a known amount. More on the trade in our tree service answering service guide.